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Grand Valley State University Athletics

Grand Valley State Athletics - Ticket Purchase Policy

Effective Date: 8/25/26
Last Updated: 8/25/26

1. General Purchase Policy

All ticket purchases made through GVSU Tickets (gvsutickets.com), including purchases made online, by phone, or in person, are subject to the terms and conditions outlined in this Purchase Policy.

By completing a ticket purchase, the purchaser acknowledges and agrees to these terms.

GVSU Athletics reserves the right to update this policy at any time.

2. No Refunds or Exchanges

All ticket sales are final. No refunds or exchanges will be issued except as specifically provided in this policy.

GVSU Athletics does not provide refunds or exchanges due to, including but not limited to:

  • Tickets purchased in error

  • Scheduling conflicts

  • Travel difficulties

  • Inclement weather that does not result in an event cancellation

  • Changes to the purchaser's personal circumstances

  • Unused or partially used tickets

  • Change of plans or inability to attend

  • Lost, stolen, or misplaced tickets

  • Changes to seating preferences

  • Failure to access or download a digital ticket
GVSU Tickets holds the right to process a refund in the event that they determine the situation does not meet the criteria of any of the listed situations above. In the event of a refund, the customer will only receive a portion back of the total order amount due to collected transactional fees.

3. Event Cancellations

If an event is officially canceled and will not be rescheduled, GVSU Athletics will determine the applicable refund or credit process based on the circumstances of the cancellation.

When a refund is authorized, the refund will generally be issued to the original method of payment used for the purchase. GVSU Athletics will communicate the applicable refund process and any required action to ticket purchasers.

Unless otherwise communicated by GVSU Athletics, purchasers should retain their original tickets and order information until the cancellation and refund process has been completed.

4. Postponed or Rescheduled Events

If an event is postponed or rescheduled, tickets purchased for the original event will generally remain valid for the rescheduled date unless otherwise communicated by GVSU Athletics.

A postponement or rescheduling of an event does not automatically constitute grounds for a refund or exchange.

If GVSU Athletics determines that refunds or exchanges will be offered due to a postponement or rescheduling, eligible purchasers will be provided with instructions and any applicable deadlines.

If a purchaser is unable to attend the rescheduled event, no refund will be provided unless GVSU Athletics has specifically announced a refund option.

5. Event Date, Time, or Venue Changes

GVSU Athletics reserves the right to change the date, start time, venue, seating configuration, or other event details when circumstances require.

Reasonable efforts will be made to communicate significant event changes to ticket purchasers using the contact information associated with their ticket order.

A change to an event date, time, venue, seating location, or other event detail does not automatically entitle a purchaser to a refund or exchange.

If a specific event change results in a refund or exchange opportunity, GVSU Athletics will communicate the applicable options to affected purchasers.

6. Inclement Weather and Other Unforeseen Circumstances

Athletic events may be affected by weather, facility conditions, travel conditions, public safety concerns, or other circumstances outside the control of GVSU Athletics.

If an event continues as scheduled, tickets will not be refunded due to weather or other conditions that prevent or discourage a purchaser from attending.

7. Ticket Errors and Duplicate Purchases

Purchasers are responsible for reviewing their order information, including event, date, time, quantity, price, and seating location, before completing a purchase.

Once an order has been completed, GVSU Athletics is not responsible for purchaser errors, including the accidental purchase of duplicate tickets or tickets for the incorrect event.

8. Unauthorized Resale or Fraudulent Activity

GVSU Athletics reserves the right to cancel or invalidate tickets that are determined to have been obtained through fraudulent activity, unauthorized use, intent to resell, or violation of applicable ticket terms.

Tickets that are canceled or invalidated due to purchaser misconduct may not be eligible for a refund.
 

Questions regarding this Purchase Policy or a specific ticket order should be directed to the Grand Valley State University Athletics Ticket Office.

Ticket Office
Phone: 616-331-3200
Email: tickets@gvsu.edu

GVSU Athletics recommends that purchasers contact the Ticket Office as soon as possible when questions arise regarding an order or an event.

Important Notice: Purchasing a ticket constitutes acceptance of this Purchase Policy and any additional terms communicated at the time of purchase. GVSU Athletics reserves the right to modify event policies and procedures when circumstances require.